Terms and Conditions of Nayitas RVA Flowers LLC

Welcome to Nayitas RVA Flowers LLC. These terms and conditions govern the use of our website and the services we offer. By accessing or placing an order on our site, you agree to comply with these terms. Please read them carefully.

1. General Information

  • Business Name: Nayitas RVA Flowers LLC.
  • Location: Mechanicsville, Virginia, United States.
  • Operating Scope: We deliver across the United States, we accept orders through any medium, including online, via phone, email, calls, WhatsApp, or Instagram.
  • Contact Methods: Phone, email, text messages, calls, WhatsApp, and Instagram.

2. Products and Services

  • We offer bouquets, floral arrangements, and floral services for all types of events.
  • The images of products on our website are illustrative and may vary slightly depending on flower availability and seasons.
  • We reserve the right to substitute certain flowers or floral containers in the order due to availability at the time our florist is creating the arrangement.

3. Deliveries

  • Delivery Hours: Between 5:00 PM and 7:00 PM (Eastern Time) or as specified by the customer when placing the order.
  • Delivery Fee: Delivery is an additional charge calculated based on distance.
  • Recipient Unavailability: If the recipient is unavailable, the order will be left in a secure location at the address provided by the customer. Photographic evidence of the delivery will be provided.

4. Custom Orders

  • We offer custom orders without additional special policies.

5. Order Process

  • Accepted Payment Methods: Credit/debit cards, Zelle, and cash payments.
  • Cancellation Policies:
    • Regular orders: Cancellations are allowed at least 24 hours before the delivery date for a full refund with no penalties.
    • Orders over $150: Cancellations must be made at least 48 hours in advance. Otherwise, a 25% cancellation fee will apply.

6. Returns and Refunds Policies

  • Dissatisfaction with the product: Customers must contact us within 24 hours of delivery. A detailed complaint with images is required. The case will be evaluated, and a final decision regarding the refund will be made.
  • Damaged or incorrect products: If the product arrives damaged or does not match the order, a refund will be provided, as long as the complaint matches our records.

7. Website Use

  • The use of our website is permitted exclusively for personal purposes. Unauthorized commercial use is prohibited.
  • All content on the website, including images, texts, and designs, is the exclusive property of Nayitas RVA Flowers LLC and is protected by intellectual property laws.

8. Data Protection

  • Data Collected: Name, address, phone number, and email provided by the customer.
  • Data Usage: This information is used to:
    • Process orders.
    • Send promotions and updates.
    • Track orders.
    • Send surveys and offers during special holidays.
  • We are committed to protecting our customers' privacy and will not share their data with unauthorized third parties.

9. Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. The latest version will always be available on our website.

10. Applicable Law

These terms are governed by the laws of the state of Virginia, United States.

11. Contact Information

If you have questions or concerns about these terms and conditions, please contact us through: